Privacy Policy

House of Wool (OSTA bv) is the data controller responsible for your personal data. Registered office: Evolis 119, 8530 Harelbeke, Belgium. VAT: BE 0450918653. Contact: info@house-of-wool.com.

We collect personal data you provide directly, such as your name, email address and phone number when submitting a contact form, partner enquiry or bespoke request. We may also collect technical data such as your IP address and browser type through cookies and analytics tools.

Your data is used to respond to your enquiries, process partner applications, provide information about our collections and services, and improve the experience on this website. We do not sell or share your personal data with third parties for marketing purposes.

Under the GDPR, you have the right to access, rectify or erase your personal data. You may also request restriction of processing, object to processing or request data portability. To exercise any of these rights, contact us at info@houseofwool.be. You also have the right to lodge a complaint with the Belgian Data Protection Authority.

This website uses cookies to ensure proper functioning and to analyse visitor behaviour. You may disable cookies in your browser settings, though some features of this website may not function correctly as a result. We use analytics tools to understand how visitors use our site, helping us improve the experience over time.

We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Contact enquiries are retained for a period of two years.

For any questions regarding this privacy policy or your personal data, please contact us at info@house-of-wool.com.